This Cookies Policy explains how Lucy.ng (“Lucy,” “we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our website lucy.ng (the “Site”). It should be read alongside our [Privacy Policy].

By continuing to browse or use the Site, you agree to our use of cookies as described in this policy, unless you have adjusted your browser or cookie preferences to refuse them.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to the site owners.

Cookies may be “session cookies” (which expire once you close your browser) or “persistent cookies” (which remain on your device for a set period or until you delete them).

2. How We Use Cookies

We use cookies for the following purposes:

2.1 Strictly Necessary Cookies

These cookies are essential for the Site to function properly. They enable core functionality such as:

Keeping items in your shopping cart as you browse
Remembering your login session
Enabling secure checkout
Load balancing and site security

You cannot opt out of these cookies, as the Site would not function correctly without them.

2.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our Site, such as which pages are visited most often and whether visitors encounter errors. This helps us improve how the Site works. We may use tools such as Google Analytics for this purpose.

2.3 Functionality Cookies

These cookies allow the Site to remember choices you make (such as your preferred currency, language, or region) to provide a more personalized experience.

2.4 Marketing and Advertising Cookies

These cookies track your browsing habits to enable us (and third parties, such as Facebook or Google) to deliver advertising more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

2.5 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, including:

Payment processors (e.g., Paystack, Flutterwave) for secure transaction processing
Social media platforms (e.g., Facebook, Instagram) for social sharing and advertising features
Analytics providers (e.g., Google Analytics)

We do not control these third-party cookies. Please refer to the respective third parties’ own cookie and privacy policies for more information.

3. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in the following ways:

4.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the “Options,” “Preferences,” or “Settings” menu of your browser. You can choose to block all cookies, block third-party cookies only, or be notified when a cookie is set.

Please note that if you disable cookies, some features of the Site — including cart functionality and checkout — may not work correctly.

4.2 Cookie Consent Banner

[If applicable: When you first visit the Site, you will be presented with a cookie consent banner allowing you to accept or customize your cookie preferences.]

4.3 Opting Out of Third-Party Advertising Cookies

You can opt out of many third-party advertising cookies through industry tools such as the Digital Advertising Alliance or by adjusting your settings directly within platforms like Google and Facebook.

5. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date.