Effective Date: August 20, 2026
Welcome to Lucy. These Terms & Conditions govern your use of the Lucy website, products, services, and any purchases made through our platform. By accessing or using this website, you agree to be bound by these terms.
1. About Lucy
Lucy provides products and related information through its website. We reserve the right to modify, suspend, or discontinue any part of the website, products, or services at any time without prior notice.
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the operation or security of the website.
- Copy, reproduce, distribute, or commercially exploit our website content without permission.
- Submit false, misleading, or fraudulent information.
We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on the website are accurate.
However:
- Product colours may vary depending on your device or screen.
- Product images may differ slightly from the physical product.
- Product availability may change without notice.
- We reserve the right to correct errors in product descriptions, pricing, or availability.
A product displayed on the website does not necessarily guarantee that it is currently available for purchase.
4. Prices
All prices displayed on the website are subject to change without prior notice.
Where applicable, additional charges such as delivery fees, taxes, or other applicable costs may be added to your order.
If an obvious pricing error occurs, Lucy reserves the right to correct the error and, where necessary, cancel an affected order.
5. Orders
Submitting an order constitutes a request to purchase a product. An order is not considered accepted until Lucy confirms it.
We reserve the right to refuse or cancel an order where:
- The product is unavailable.
- There is an error in the product or pricing information.
- We suspect fraudulent or unauthorized activity.
- The order cannot reasonably be fulfilled.
- Other circumstances prevent us from processing the order.
If an order is cancelled after payment has been received, any applicable refund will be processed using the appropriate payment method.
6. Payment
Where online payment is available, payments may be processed through third-party payment providers.
You agree to provide accurate and authorized payment information.
Lucy does not knowingly retain complete card details where payment processing is handled by a third-party payment provider. Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.
7. Delivery
Delivery timelines provided on the website are estimates and may vary depending on location, product availability, courier operations, weather, public holidays, or other circumstances outside our reasonable control.
You are responsible for providing accurate delivery information.
Lucy is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
8. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to Lucy’s applicable Return & Refund Policy.
Where a product is eligible for return or exchange, customers may be required to meet specific conditions relating to the product’s condition, packaging, proof of purchase, and return period.
Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable Nigerian law.
9. Intellectual Property
Unless otherwise stated, all content on the Lucy website—including logos, trademarks, photographs, graphics, product descriptions, text, layouts, designs, videos, and other materials—is owned by or licensed to Lucy.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish, sell, or commercially exploit Lucy’s content without our prior written permission.
10. User-Submitted Content
If you submit reviews, comments, photographs, feedback, or other content to Lucy, you confirm that:
- You have the right to submit the content.
- The content does not infringe another person’s rights.
- The content is not unlawful, defamatory, fraudulent, or misleading.
By submitting content, you grant Lucy permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.
11. Third-Party Services & Links
Our website may contain links to third-party websites, payment providers, delivery services, social media platforms, or other external services.
Lucy does not control and is not responsible for the content, availability, security, or practices of third-party websites.
Your use of third-party services may be governed by their own terms and policies.
12. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical problems, security issues, hosting failures, or circumstances beyond our reasonable control.
13. Limitation of Liability
To the extent permitted by applicable law, Lucy will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from your use of the website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14. Indemnity
You agree, to the extent permitted by law, to indemnify and hold Lucy harmless from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.
15. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
16. Changes to These Terms
Lucy may update these Terms & Conditions from time to time.
When changes are made, the updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any dispute arising from these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in Nigeria.
18. Contact Us
If you have questions regarding these Terms & Conditions, your order, or our services, please contact Lucy through the contact information provided on our website.
Website: https://lucy.ng
Last Updated: August 20, 2026
