Lucy.ng (“Lucy,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucy.ng, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this Privacy Policy carefully. By using the Site, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1.1 Personal Data

Personally identifiable information, such as your:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via our third-party payment providers; we do not store full card details)

We collect this when you voluntarily give it to us when you register on the Site, place an order, subscribe to our newsletter, or contact us.

1.2 Order and Transaction Information

Details of purchases, order history, product preferences, and transaction records.

1.3 Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed.

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with the Site, including for cart functionality, analytics, and personalized content. You can control cookie preferences through your browser settings.

1.5 Third-Party Data

Information from third parties, such as payment processors and social media platforms, if you choose to link your account or interact with us through those platforms.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including payment processing and delivery
Create and manage your account
Send you order confirmations, updates, and receipts
Respond to customer service requests and support needs
Send promotional communications, newsletters, and marketing materials (where you have opted in)
Improve our website, products, and services
Monitor and analyze usage and trends to improve your experience
Prevent fraudulent transactions and protect against unauthorized activity
Comply with legal obligations

3. Disclosure of Your Information

We may share information we have collected about you in certain situations:

3.1 By Law or to Protect Rights

If required to do so by law, or if we believe disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.

3.2 Third-Party Service Providers

We may share your information with third parties that perform services for us, including:

Payment processing (e.g., Paystack, Flutterwave, or similar providers)
Order fulfillment and delivery/logistics partners
Email and marketing service providers
Website hosting and IT support providers
Data analytics providers

These third parties are only permitted to use your information as necessary to provide these services to us and are obligated to maintain the confidentiality of your data.

3.3 Business Transfers

If Lucy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal compliance purposes).

6. Your Rights

Depending on applicable law, including the Nigeria Data Protection Act (NDPA) and its regulations, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict certain processing of your data
Withdraw consent where processing is based on consent (e.g., marketing emails)
Request data portability

To exercise any of these rights, please contact us using the details in Section 10 below.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

8. Third-Party Websites

The Site may contain links to third-party websites and applications. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Lucy.ng Email: info@lucy.ng Phone: 091-3500-0593